Store Policies

Shipping

Shipping is currently done on Mondays and Fridays. If you place an order on monday or friday, we will do our best to get the order out that day, however it may not be until the next shipping day. Occassionally we will ship on other weekdays or weekends when we are able to get to the post office. Please let us know if you require your items shipped asap by contacting us and we will do our best to accomodate you.

At no additional cost to the customer (over and above regular shipping costs), all packages within Canada will be shipped by Expedited Parcel which includes $100CDN insurance and a tracking number which will be emailed to you upon shipment (from Canada Post directly) , no matter how big or small the order.

The Cloth Diaper Market cannot be held responsible for packages once they leave our location and are in the hands of the postal delivery service. Insurance is HIGHLY recommended. It can be purchased on the site under "shipping".

Diaper Packages are set at a great price with discounts built in and are not eligible for further sale prices.

Return Policy

Your satisfaction is our priority. We are here to help with your purchase now and later. If you have any concerns or problems, please let us know.

Return/shipping charges information:

Returns on non-defective merchandise are accepted on unused/unwashed merchandise only for up to 30 days after purchase. We are not responsible for return shipping charges unless we made an error on your order. Please contact us before you return any items. We recommend sending returns with INSURANCE as we cannot be responsible for items that are lost or misdelivered.

Exchanges will incur an actual return shipping charge unless we made an error on your order. This fee will be charged to the card used for your original purchase unless you indicate otherwise. Exchanges are not eligable for free shipping should this be a promotion in our store at the time.

Refunds will incur a 15% restocking charge (maximum of $20.00) that will be deducted from the credit issued for the return. If you received free shipping, a portion or the full amount of shipping will also be deducted from your refund.

Special Note: Since diapers and Mama pads cannot be returned if they have been washed or used, we recommend that you try on the baby (or yourself) first if you are unsure about the size. If you are unsure about cloth diapering or using Mama pads in general please only wash and use as many items as you are willing to keep.